Factors Influencing Employees’ Satisfaction With Their Performance Appraisal In Iron And Steel Industry

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Assessing and providing feedback on performance is considered essential to an employee’s empowerment to perform job duties effectively. Developing an effective performance evaluation system constitutes a critical and challenging task for managers.

This study aims to investigate on the main factors influencing the employee reactions and level of satisfaction with performance appraisal and its outcomes among workers of iron and steel industry. Fairness of performance appraisal and performance appraisal purposes (or uses) have been identified as the main factors from exploratory interviews with Mines and Metals industry HR experts, review of literature and studies on performance appraisal.

Additional information

Research Author

Behrouz Radfar


Dr. Chew Kok Wai, Dr. Indra Devi Subramaniam

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Multimedia University (MMU), a tertiary education institution set up through Universiti Telekom Sdn Bhd (UTSB), a wholly owned subsidiary of TM, fulfils the noblest of corporate social responsibilities – taking up the challenge of educating the next generation the nation’s leaders and knowledge workers. As the first private university in Malaysia, MMU developed the pioneer model for the successful establishment of private universities in the nation, paving the way for the growth of the private tertiary education sector. As the university at the heart of the MSC, MMU also serves as a catalyst for the development of the high tech ICT industry of the nation, parallel to the Silicon Valley-Stanford model in the United States.

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