The Critical Success Factors Of TQM Implementation In Malaysian SMEs

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The purpose of this paper is identifying critical success factors of total quality management in Malaysian small to medium sized manufacturing enterprises. For reaching this purpose, multiple regression analysis is applied to evaluate the impact of critical success factors on total quality management Implementation.

The result of this study is ideal for practical usage by managers of TQM-oriented manufacturing SMEs to assess and evaluate TQM implementation and TQM programs. This study is also ideal for Malaysia’s SMEs’ policy and decision makers to maximize the useful result derived from TQM implementation and boost the economy of Malaysia in today’s competitive and dynamic manufacturing environment. In addition, the findings identified critical success factors of TQM implementation in Malaysian SMEs which can assist individuals and administrators for better understanding of critical and different CSFs and their extremely important impact on TQM implementation. Furthermore, by knowing, identifying and applying these CSFs within enterprises by managers, they can benefit from the good results of successful implementation of TQM which are both financial and non-financial outcomes. Excellent results of financial outcomes are high growth in revenue, high net profits and high rate of assets return and outstanding results of non financial outcomes are new products development, R&D development, market development and capacity development.

Additional information

Research Author

Mahsa Roozbahani


Prof. Veeri Chettiar Arumugam

Research Location


Data Type


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Year Created



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Multimedia University (MMU), a tertiary education institution set up through Universiti Telekom Sdn Bhd (UTSB), a wholly owned subsidiary of TM, fulfils the noblest of corporate social responsibilities – taking up the challenge of educating the next generation the nation’s leaders and knowledge workers. As the first private university in Malaysia, MMU developed the pioneer model for the successful establishment of private universities in the nation, paving the way for the growth of the private tertiary education sector. As the university at the heart of the MSC, MMU also serves as a catalyst for the development of the high tech ICT industry of the nation, parallel to the Silicon Valley-Stanford model in the United States.

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